Política de reembolso

Returns & Refunds We have a 30-day return policy, which means you have 30 days, starting from delivery of the last item on your order, to request a return. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, sign in to your customer account and submit your request there: https://account.barkandmeowcr.com. If you need help, you can also contact us at barkandmeowcr@hotmail.com. Once your return request is approved, we will process your refund without requiring you to ship the item back. We may ask you to provide photos or other information about the item to evaluate your request. For any questions about returns, you can contact us at barkandmeowcr@hotmail.com.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards. These exclusions apply to orders outside the European Union; for orders delivered within the European Union, the right of withdrawal section below applies.

Exchanges The fastest way to ensure you get what you want is to request a return for the item you have, and once the return is approved, make a separate purchase for the new item.

European Union — right of withdrawal If your order ships within the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification. This 30-day period starts from delivery of the last item on your order. This right applies in addition to our standard return policy, and the exceptions listed in our non-returnable items section may not apply to orders delivered within the European Union. To request a cancellation or return, sign in to your customer account and submit your request there. You may also contact us at barkandmeowcr@hotmail.com.

Refunds: We will notify you once we have reviewed your return request, and let you know if the refund has been approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at barkandmeowcr@hotmail.com.